How to Order

Order Online / 24 Hours a Day

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Catalog Standards
Want to purchase standards online? Locate the items you need by searching or browsing through Online Catalog, place them in your shopping cart and click "Checkout" to complete your order.

If you know the catalog number of the items you need, use our Quick Order. Enter catalog number and add the corresponding item to your shopping cart.

Want to re-order your items? Enter Re-Order Catalog Items tab in My Account. Select time period to browse the items you ordered. Check the items you need from there and add them to your shopping cart.

Customized Pesticide Standard
Need different requirements in pesticide standards? you can create your own customized pesticide standards Once you completed the customization, place the customized pesticide standard in your shopping cart and click "Checkout" to complete your order.

Custom Standard
If you don't have items you need in our listings, you can request a custom standard online. We are happy to prepare it for you on a custom basis.

At this time, ordering catalog standards and customized pesticide standards is only available for US/Canada customers.

Order by Phone/Fax

Toll free. 800.338.1754
Fax. 401.295.2330
For Custom Standard Quotations within 24 hours, Fax 401-295-2330 (download request form)

Ordering Information

Same Day Shipment

No matter where you are, order by 4:00 PM Eastern Time, and your order for in-stock items can be shipped the same day if requested. Please specify Saturday delivery when required.

Shipping

Shipments via Federal Express or UPS.

Payment
  • Net 30 Days
  • Mastercard®, VISA®, Discover®, American Express®
  • C.O.D.
  • Pre-Pay
  • Proforma Invoice
Terms and Conditions of Sales

Net 30 days; FOB; North Kingstown, RI USA
Prices are subject to change without notice.

Minimum Order

No minimum order is required.

Safisfaction Guaranteed

Agilent ULTRA standards are guaranteed to be of stated specification during the life of the standard, or they will be replaced.

Warranty

Agilent ULTRA products are warranted to be of stated quality. No warranties are implied or expressed as to merchantability or fitness to a particular purpose. Agilent ULTRA products are available only through Agilent ULTRA or its authorized distributors. No warranties, claims for damages, or other claims will be honored if products are purchased through unauthorized channels.

Technical Service

Our Chemists are trained to quickly and expertly assist you with your technical inquiries, problem solving or selection of appropriate standards for a particular EPA Method. Call 401-294-9400 for technical service daily 8:30 a.m. to 5:00 p.m.

Packaging

All standards are shipped in specially cleaned borosilicate glass ampules or vials, or polyethylene bottles, to ensure product integrity. All solutions and neat chemicals offered in this catalog require D.O.T. packaging.

Purity

All stated purities have been determined using high resolution gas chromatography with a flame ionization detector, unless otherwise noted.

Return Policy

Please inspect all packages upon receipt. If material is defective or missing, please contact us immediately. If goods are damaged in transit, your must report the problem to the freight carrier.

If it is necessary to return material, please contact our Customer Service Department for a Request for Return Authorization Form. Requests for return will only be accepted within 30 days after receipt of material. Once approved, all returns must be received within 15 days. No return will be accepted without a Return Authorization Number. All returned material may be subject to a 30% restocking or disposal fee.